Licensing and Legal Information
This page sets out the legal framework under which OnlySpins Casino operates and provides services to players in New Zealand. We are committed to full transparency regarding our licensing status, regulatory obligations, and the standards we uphold to protect our players. We encourage all users to read this information carefully before registering an account or placing any wagers on our platform.
1. Operator Information
OnlySpins Casino is operated by Dama N.V., a company incorporated and registered under the laws of Curaçao. The company holds registration number 152125 and its registered address is Julianaplein 36, Willemstad, Curaçao.
All services provided through onlyspins-casino-nz.com are offered by Dama N.V. as the legal operator of record. Any correspondence of a legal nature should be directed to the operator using the contact details provided in the Contact Us section of this website.
2. Licence Details
OnlySpins Casino operates under a valid online gambling licence issued by the Government of Curaçao through its authorised licensing authority.
- Licensing Authority: Curaçao eGaming (CEG) / Antillephone N.V.
- Licence Number: 8048/JAZ
- Licence Type: Master Licence for online casino and sports betting operations
- Country of Regulation: Curaçao, Kingdom of the Netherlands
This licence authorises Dama N.V. to offer remote gambling services, including casino games, slots, live dealer products, and related services, to eligible players in permitted jurisdictions. The licence is subject to ongoing review and compliance monitoring by the issuing authority.
3. Territorial Scope of Services
OnlySpins Casino offers its services to players located in New Zealand, subject to the terms and conditions of the operator licence and applicable local legislation. Players are solely responsible for ensuring that their participation in online gambling is lawful under the laws of their place of residence.
The operator reserves the right to restrict or terminate access to its services in jurisdictions where online gambling is prohibited or where regulatory requirements cannot be met. A list of restricted territories is maintained in our Terms and Conditions.
4. Age Restrictions
Access to OnlySpins Casino is strictly limited to individuals who are 18 years of age or older. We do not knowingly accept registrations from minors, and we employ age verification procedures as part of our standard onboarding process.
If we have reasonable grounds to suspect that a player is under the minimum age requirement, we reserve the right to suspend the account and withhold any funds pending satisfactory verification of age. Any winnings generated by a player who is subsequently confirmed to be under 18 years of age will be forfeited in accordance with applicable regulatory requirements.
We strongly encourage parents and guardians to make use of parental control software to prevent minors from accessing gambling websites. Resources such as GamCare and Net Aware provide guidance on protecting young people online.
5. Anti-Money Laundering and Know Your Customer Policy
5.1 AML Compliance Framework
OnlySpins Casino maintains a comprehensive Anti-Money Laundering (AML) programme in accordance with the requirements set out under Curaçao eGaming regulations and internationally recognised standards, including the recommendations of the Financial Action Task Force (FATF). Our AML programme is designed to detect, prevent, and report suspicious financial activity associated with money laundering, terrorist financing, or other financial crimes.
Key elements of our AML framework include:
- Risk-based assessment of all customer accounts and transactions
- Ongoing transaction monitoring and automated flagging of unusual activity
- Reporting obligations to relevant authorities where legally required
- Regular staff training on AML obligations and procedures
- Appointment of a designated AML Compliance Officer
5.2 Know Your Customer Procedures
As part of our KYC obligations, we require all players to verify their identity before processing withdrawals, and in certain circumstances prior to or during gameplay. Verification may be required at any point at the operator’s discretion, in accordance with our risk-based approach.
Players may be required to provide one or more of the following documents:
- Government-issued photographic identification (e.g., passport, driver’s licence, or national identity card)
- Proof of address dated within the last three months (e.g., utility bill or bank statement)
- Proof of payment method ownership (e.g., a photograph of the card used, a bank statement, or a screenshot of an e-wallet account)
- Source of funds documentation, where required by our compliance team
Failure to provide satisfactory verification documents within the timeframes specified may result in account suspension and the withholding of pending withdrawals, pending resolution of the matter. All documents submitted are processed securely and retained only for as long as required by applicable law.
6. Data Protection and Privacy
OnlySpins Casino is committed to the responsible handling of all personal data collected from its users. We process personal information in accordance with applicable data protection legislation and our Privacy Policy, which forms an integral part of our legal framework.
The key principles governing our data practices include:
- Lawfulness and fairness: Personal data is collected and processed on a lawful basis, including contractual necessity and legitimate interest.
- Purpose limitation: Data is collected for specified, explicit, and legitimate purposes and is not processed in a manner incompatible with those purposes.
- Data minimisation: We collect only the personal data that is necessary for the purposes for which it is processed.
- Accuracy: We take reasonable steps to ensure that personal data is accurate and kept up to date.
- Storage limitation: Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
- Security: We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction.
Players have the right to request access to, correction of, or deletion of their personal data, subject to applicable legal restrictions. Such requests may be submitted via our Contact Us page.
7. Responsible Gambling
OnlySpins Casino recognises that gambling can become harmful for some individuals and is committed to providing tools and resources that support safe and responsible play. Our responsible gambling framework is designed to assist players in maintaining control over their gambling behaviour and to provide pathways to support for those who may be experiencing difficulties.
7.1 Player Tools
The following tools are available to all registered players through their account settings:
- Deposit limits: Players may set daily, weekly, or monthly limits on the amount they deposit into their account.
- Loss limits: Players may restrict the amount they are able to lose within a defined time period.
- Session time limits: Players may set limits on the duration of their individual gaming sessions.
- Reality checks: Players may enable periodic notifications reminding them of the time elapsed during a gaming session.
- Self-exclusion: Players who wish to take a break from gambling may request a temporary or permanent self-exclusion from our platform. Self-exclusion requests are processed promptly and are irreversible for the duration of the selected period.
- Account cooling-off periods: Short-term breaks of 24 hours, 7 days, or 30 days are available without the need for full self-exclusion.
7.2 External Support Resources
Players who believe they may have a problem with gambling are encouraged to seek assistance from independent organisations. The following resources are available to New Zealand residents:
- Gambling Help Online (New Zealand) – 0800 654 655
- Problem Gambling Foundation of New Zealand
- Gamblers Anonymous
Our responsible gambling policy is reviewed on a regular basis to ensure it reflects best practices and current regulatory expectations. Further information is available on our Responsible Gambling page.
8. Dispute Resolution
8.1 Internal Complaints Procedure
If a player has a complaint or dispute arising from their use of OnlySpins Casino, they are encouraged to contact our customer support team in the first instance. Our support staff are available via live chat and email and will endeavour to resolve complaints promptly and fairly.
When submitting a complaint, players should provide:
- Their registered username and the email address associated with their account
- A clear and detailed description of the issue
- Any relevant dates, transaction references, or supporting evidence
We aim to acknowledge all complaints within 24 hours and to provide a substantive response within 14 calendar days. Complex matters may require additional time, in which case the player will be kept informed of the progress of their complaint.
8.2 External Dispute Resolution
If a player is not satisfied with the outcome of our internal complaints process, they may refer the matter to an independent Alternative Dispute Resolution (ADR) body. OnlySpins Casino cooperates with recognised ADR providers in accordance with the terms of our operating licence.
Players may also contact the Curaçao eGaming licensing authority directly with regulatory complaints regarding the operator’s conduct:
- Regulator: Curaçao eGaming
- Website: www.curacao-egaming.com
Please note that the ADR process does not affect a player’s right to pursue legal remedies through the courts of a competent jurisdiction.
9. Legal Disclaimer
The information contained on this page is provided for general informational purposes and reflects the operator’s legal status and compliance obligations as of the date of last review. OnlySpins Casino reserves the right to update this information at any time in response to changes in applicable law, regulatory requirements, or operational circumstances. Players are advised to review this page periodically.
Nothing on this page constitutes legal advice. Players who have specific legal questions regarding their rights and obligations in relation to online gambling in New Zealand are advised to seek independent legal counsel.
Last reviewed: April 2025