1. About This Policy
This Privacy Policy applies to all users who access or use the OnlySpins Casino website at https://onlyspins-casino-nz.com/ and any related services operated by OnlySpins. It sets out how we collect, use, store, share, and protect your personal information, and what rights you have in relation to that information.
OnlySpins Casino is operated from 1 Queens Wharf, Wellington Central, Wellington 6011, New Zealand. By registering an account or continuing to use our platform, you acknowledge that you have read this policy and understand how your data is handled.
We take our obligations under New Zealand’s Privacy Act 2020 seriously. That legislation governs the collection and use of personal information about individuals in New Zealand, and everything we do with your data is guided by the thirteen Information Privacy Principles set out in that Act.
2. Who We Are and How to Contact Us
OnlySpins Casino is the data controller responsible for your personal information. If you have any questions about this policy, wish to exercise your privacy rights, or need to report a concern, you can reach our team through the following channels:
- Email: support@onlyspins-casino-nz.com
- Phone: +64 4 637 0217
- Post: 1 Queens Wharf, Wellington Central, Wellington 6011, New Zealand
- Office hours: Monday to Saturday, 9AM to 6PM
We aim to respond to all privacy-related enquiries within five working days.
3. Information We Collect
3.1 Information You Provide Directly
When you create an account, make a deposit, request a withdrawal, or contact our support team, we collect personal information you provide. This includes:
- Full legal name and date of birth
- Residential address and country of residence
- Email address and phone number
- Identity documents such as a passport, driver’s licence, or other government-issued ID
- Proof of address documents such as a recent utility bill or bank statement
- Payment information, including bank account details, card numbers, and records of transactions
- Responsible gambling declarations and self-exclusion requests
- Communications you send to us, including support tickets, emails, and live chat transcripts
3.2 Information Collected Automatically
When you visit our website or use our platform, certain technical information is collected automatically. This includes:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Device identifiers
- Pages visited, time spent on each page, and navigation patterns
- Session start and end times
- Game history, bet amounts, win and loss records
- Cookies and similar tracking technologies (see our Cookie Policy for full details)
3.3 Information from Third Parties
We may receive information about you from third parties in certain circumstances, including:
- Identity verification and age verification providers
- Anti-money laundering screening services
- Payment processors and financial institutions
- Fraud prevention agencies
- Publicly available registers or databases where permitted by law
4. How and Why We Use Your Information
We only use personal information for purposes that are lawful and directly related to our operations. Below are the primary purposes for which we process your data:
4.1 Account Registration and Management
To open and maintain your OnlySpins account, we need to verify your identity, confirm your age, and ensure you meet the eligibility requirements to use our platform. Under New Zealand law and our operating obligations, all players must be 18 years of age or older.
4.2 Processing Payments
We use your financial information to process deposits, handle withdrawals, and maintain accurate records of all transactions associated with your account. We do not store full card numbers on our servers; payment processing is handled through PCI-DSS compliant third-party providers.
4.3 Legal and Regulatory Compliance
Online casino operations in New Zealand require strict compliance with anti-money laundering obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act). We are required to:
- Verify the identity of our customers before or during the establishment of a business relationship
- Monitor transactions for suspicious activity
- Report suspicious activity to the New Zealand Police Financial Intelligence Unit where required
- Retain records of transactions and identity verification documents for a minimum of five years
4.4 Responsible Gambling
We take player welfare seriously. Your gaming activity data is used to identify patterns that may indicate problem gambling behaviour. This includes monitoring session lengths, frequency of play, and betting patterns. If we identify a potential concern, we may contact you directly, apply account restrictions, or refer you to gambling support services such as the New Zealand Problem Gambling Foundation helpline (0800 664 262).
4.5 Customer Support
We use your contact information and account history to respond to your enquiries, resolve disputes, and provide technical assistance.
4.6 Platform Security and Fraud Prevention
Your data helps us detect and prevent fraudulent activity, unauthorised account access, and any attempts to abuse our bonus systems or manipulate game outcomes.
4.7 Improving Our Services
Anonymised and aggregated usage data helps us understand how players interact with our platform, which allows us to improve performance, fix technical issues, and develop new features.
4.8 Marketing Communications
Where you have opted in to receive marketing communications, we may send you information about promotions, new games, and special offers. You can opt out of marketing messages at any time by clicking the unsubscribe link in any email we send, or by contacting us directly at support@onlyspins-casino-nz.com. Opting out of marketing will not affect the delivery of service-related communications such as transaction confirmations or account notices.
5. Legal Basis for Processing
We process your personal information on the following grounds:
- Contractual necessity: Processing required to deliver the services you have signed up for, including account management and payment processing
- Legal obligation: Processing required to comply with the Privacy Act 2020, the AML/CFT Act 2009, and any other applicable New Zealand legislation
- Legitimate interests: Processing carried out to protect the security of our platform, prevent fraud, and maintain the integrity of our services, where these interests are not overridden by your rights
- Consent: Processing based on your voluntary opt-in, particularly for marketing communications
6. Sharing Your Personal Information
OnlySpins does not sell personal information to third parties. We share your data only in limited, defined circumstances:
- Service providers: Companies that help us operate our platform, including payment processors, identity verification providers, fraud detection services, IT support providers, and email delivery platforms. These providers are bound by contractual obligations to process your data only on our instructions and to maintain appropriate security standards.
- Regulatory and law enforcement authorities: Where we are legally required to disclose information, such as in response to a court order, a statutory demand, or a report to the New Zealand Police Financial Intelligence Unit under our AML/CFT obligations.
- Dispute resolution: In the event of a dispute related to your account, relevant information may be shared with dispute resolution bodies or legal representatives.
- Business transfers: If OnlySpins Casino undergoes a merger, acquisition, or sale of assets, your personal information may be transferred to the successor entity, subject to the same protections described in this policy.
7. International Data Transfers
Some of our service providers are based outside of New Zealand. Where your personal information is transferred internationally, we take steps to ensure it is adequately protected. This may include relying on standard contractual clauses, data processing agreements, or confirming that the receiving country provides a comparable level of privacy protection to New Zealand under the Privacy Act 2020.
8. Data Retention
We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:
- Account information and transaction records are retained for a minimum of five years following the closure of your account, in accordance with our AML/CFT obligations
- Identity verification documents are held for at least five years from the date they were obtained
- Marketing preferences are held until you withdraw your consent
- Support correspondence is retained for up to three years from the date of the last communication
When personal information is no longer required, we securely delete or anonymise it.
9. Your Privacy Rights
Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate, out of date, incomplete, or misleading. You also have the right to ask us to delete personal information in certain circumstances, although this right may be limited where we have legal obligations to retain data.
To exercise any of these rights, please contact us at support@onlyspins-casino-nz.com. We will acknowledge your request promptly and respond within 20 working days, as required under the Act. In complex cases we may extend this period and will notify you if that applies.
If you are not satisfied with how we have handled your personal information, you have the right to make a complaint to the New Zealand Privacy Commissioner. Details are available at www.privacy.org.nz.
10. Security of Your Personal Information
We use a range of technical and organisational measures to keep your personal information safe. These include:
- Encryption of data in transit using TLS (Transport Layer Security)
- Encryption of sensitive data at rest
- Access controls that restrict staff access to personal information on a need-to-know basis
- Regular security audits and vulnerability testing
- Two-factor authentication options for account access
- Secure disposal of data when it is no longer required
Despite these measures, no system is entirely without risk. If you believe your account has been compromised, please contact us immediately at support@onlyspins-casino-nz.com or call +64 4 637 0217.
11. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to support core site functionality, remember your preferences, and collect usage analytics. A full explanation of the cookies we use, their purpose, and how to manage your cookie settings is available in our Cookie Policy. By continuing to use onlyspins-casino-nz.com, you consent to the use of cookies in accordance with that policy.
12. Age Verification and Minors
OnlySpins Casino is strictly for adults. You must be 18 years of age or older to register an account and use our services. We collect date of birth information during registration and use third-party verification services to confirm age where required. We do not knowingly collect personal information from individuals under 18. If we become aware that a minor has provided us with personal information or created an account, we will close the account immediately and delete the associated data.
13. Responsible Gambling and Data Use
New Zealand’s gambling framework places significant importance on minimising harm. In keeping with that approach, we actively monitor player behaviour and use personal data to identify early signs of problem gambling. This may involve reviewing your session frequency, deposit patterns, and self-reported information. If we identify a concern, we may reach out to you or apply temporary account restrictions. You can set your own deposit limits, session reminders, or request a self-exclusion at any time by contacting our support team or visiting the Responsible Gambling section of our website.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered users by email or via a notice on the website. We encourage you to review this page periodically. Continued use of our platform after changes have been communicated constitutes acceptance of the revised policy.
15. Complaints
If you have a complaint about the way we have handled your personal information, please get in touch with us first so we have the opportunity to put things right:
- Email: support@onlyspins-casino-nz.com
- Phone: +64 4 637 0217
- Address: 1 Queens Wharf, Wellington Central, Wellington 6011, New Zealand
If we are unable to resolve your complaint to your satisfaction, you may escalate the matter to the Office of the New Zealand Privacy Commissioner at www.privacy.org.nz or by calling 0800 803 909.